Terms & Conditions and Return Policy

Effective Date: 01-01-2026
Company Name: UGOKI TRADERS
Website: https://ugokitraders.com

At UGOKI TRADERS, customer satisfaction is very important to us. We take great care in manufacturing and supplying high-quality products. However, if you are not fully satisfied with your purchase, we offer a fair and transparent refund and return policy as outlined below.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product received is defective, damaged, or faulty
  • The product is incorrect (wrong size, color, or item)
  • The product does not match the approved sample or confirmed specifications

To be eligible for a return:

  • The request must be made within 7–14 days of receiving the product
  • The item must be unused, unworn, and in original condition
  • Original packaging, tags, and labels must be intact

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products
  • Items damaged due to misuse, mishandling, or improper care
  • Products returned without prior approval
  • Clearance or discounted items (unless defective)

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us at info@ugokitraders.com with:
    • Order number
    • Product details
    • Reason for return
    • Clear photos or videos (if applicable)
  2. Our team will review your request and respond within 2–3 business days
  3. Once approved, return instructions will be shared with you

⚠️ Returns sent without approval may not be accepted.

4. Refund Policy

  • Once the returned product is received and inspected, we will notify you of approval or rejection
  • If approved, refunds will be processed within 7–10 business days
  • Refunds will be issued via the original payment method, unless otherwise agreed
  • Shipping charges are non-refundable, unless the return is due to our error

5. Exchanges

  • Exchanges are allowed for size or product defects, subject to availability
  • If the replacement item is unavailable, a refund or store credit may be offered

6. Shipping Costs

  • Customers are responsible for return shipping costs, except in cases of:
    • Manufacturing defects
    • Wrong item shipped by UGOKI TRADERS
  • We recommend using a trackable shipping service

7. Quality Assurance

All products from UGOKI TRADERS go through strict quality control before dispatch. We encourage customers to inspect shipments immediately upon delivery and report any issues promptly.

8. Contact Information

For any questions regarding refunds or returns, please contact us:

UGOKI TRADERS
📱 Mobile & WhatsApp: +92 336 1113801
📧 Email: info@UgokiTraders.com
🌐 Website: www.UgokiTraders.com
📍 Location: Ugoki, Sialkot, Pakistan